German

FAQ

How can I purchase tickets?

  • You can purchase tickets online here,
  • by telephone+49 (0)30 258 10 35 0
    • from 08:00 AM – 9:00 PM on Mondays – Fridays
    • from 08:00 AM– 08:00 PM on Saturdays
    • from 10:00 AM – 8:00 PM on Sundays
  • in person at the Museum Shop (Spandauer Damm 10, 14059 Berlin) from 10.00 AM – 5.00 PM on Tuesdays – Sundays,
  • and at the box office on performance days (dinner as available)
    • at the Great Orangery from 4.30 – 8.00 PM, OR
    • at the White Hall in the New Wing from 7.00 – 8.00 PM

How can I pay for my tickets?

  • At our webshop you can pay with credit card (Mastercard or VISA), Paypal or by bank transfer,
  • by telephone you can pay with credit card or by bank transfer,
  • and at the box office you can with cash, or with debit or credit card. (At the New Wing you can only pay with cash!)

Can I cancel or re-schedule my reservation?

In general, you may not cancel a reservation and receive a refund.

When and where can I pick up my ticket if I purchased it online?

If you ordered your ticket through the Orangery directly (whether online or by telephone), it is simplest to pick up your tickets immediately preceding the event.
If you ordered your ticket through Groupon, Viator, Classic Tic, Expedia or any other ticketing agent, you do NOT need to trade your voucher for one of our tickets. The voucher (printed or digital) is sufficient to gain your admittance to the Berlin Residence Concert events.

Are my seats reserved?

When you purchase concert tickets, you may select in which section (VIP, A, B or C) you would like to sit. Individual seats within these sections are not assigned. However, the front row(s) of each section are reserved for dinner guests.
Tables are assigned for the dinner.

Do you offer group discounts? How can I purchase a group ticket?

We offer discounts for groups of ten (10) or more people. For more detailed information and to book a reservation, please e-mail your request to gruppenservice@orangerie.berlin. Please include:
o Your name
o Date you would like to attend
o Number of guests in attendance
o Arrangement (concert / dinner & concert / palace tour, dinner & concert / etc.)
o Section (VIP, A, B, or C)

How do I purchase a gift certificate?

You may purchase a gift certificate online here,
o by telephone +49 (0)30 258 10 35 0
▪ from 08:00 AM – 9:00 PM on Mondays – Fridays
▪ from 08:00 AM– 08:00 PM on Saturdays
▪ from 10.00 AM – 8.00 PM on Sundays
o in person at the Museum Shop (Spandauer Damm 10, 14059 Berlin) from 10:00 AM – 5:00 PM on Tuesdays – Sundays,
o and at the box office on performance days
▪ at the Great Orangery from 4:30 – 8:00 PM, OR
▪ at the White Hall in the New Wing from 7:00 – 8:00 PM

How can I use a gift certificate someone has given me?

To use a gift certificate, send an E-mail to promotion@orangerie.berlin or call +49 (0)30 258 10 35 0
o from 08:00 AM – 9:00 PM on Mondays – Fridays
o from 08:00 AM– 08:00 PM on Saturdays
o from 10:00 AM – 8:00 PM on Sundays
Please provide the following information:
o Your name
o The certificate number
o Date you would like to attend
o Number of guests in attendance
o Arrangement (concert / dinner & concert / palace tour, dinner & concert / etc.)
o Section (VIP, A, B, or C)

Are there discounts for children, students and persons with disabilities?

Discounts apply only to concert prices.
o Children ages 3 – 6 may attend the concert for free.
o Children ages 6 – 14 receive a 50% discount for concert tickets.
o Students receive a 15% discount for concert tickets.
Please understand that we do not allow children under the age of three into the concert.
A companion accompanying a person with a disability may attend the concert for free.
All visitors must pay the full price (39 €) for dinner.
To take advantage of these discounts for the concert (or the concert & dinner package), please order your tickets:
o by telephone +49 (0)30 258 10 35 0
▪ from 08:00 AM – 9:00 PM on Mondays – Fridays
▪ from 08:00 AM– 08:00 PM on Saturdays
▪ from 10:00 AM – 8:00 PM on Sundays
o in person at the Museum Shop (Spandauer Damm 10, 14059 Berlin) from 10:00 AM – 5:00 PM on Tuesdays – Sundays,
o or at the box office on performance days
▪ at the Great Orangery from 4:30 – 8:00 PM, OR
▪ at the White Hall in the New Wing from 7:00 – 8:00 PM
o You cannot take advantage of these discounts if you order your tickets online.
If you wish to participate in the Palace Tour as well, please book those tickets separately here.

I have a special discount card (for example, the Berlin Welcome Card). How can I purchase a ticket and take advantage of my discount?

To take advantage of your discount, please order your tickets:
o by telephone +49 (0)30 258 10 35 0
▪ from 08:00 AM – 9:00 PM on Mondays – Fridays
▪ from 08:00 AM– 08:00 PM on Saturdays
▪ from 10:00 AM – 8:00 PM on Sundays
o in person at the Museum Shop (Spandauer Damm 10, 14059 Berlin) from 10:00 AM – 5:00 PM on Tuesdays – Sundays,
o or at the box office on performance days
▪ at the Great Orangery from 4:30 – 8:00 PM, OR
▪ at the White Hall in the New Wing from 7:00 – 8:00 PM
o You cannot take advantage of these discounts if you order your tickets online.

Where is the meeting point for the self-guided audio tour of the old palace?

The tour begins at the main entrance of the museum.

How long does the tour last? When does it begin?

The self-guided audio tour lasts about 90 minutes. Since the museum closes at 5:30 PM (final entrance at 5:00 PM), we recommend our guests to arrive at the museum between 3:30 and 4:00 PM.

What is the current menu?

You can see the current menu online here.

How can I order a vegetarian meal? What if I have food allergies?

To order a vegetarian menu, make a special culinary request, or notify the kitchen staff of any food allergies you may have, simply enter your request in the “comments” section of the online order form – or tell your ticketing agent to make a note when making a reservation on the phone or in person.
To order a vegetarian menu, make a special culinary request, or notify the kitchen staff of any food allergies you may have after you have already purchased tickets, please:
o send an e-mail to tickets@orangerie.berlin OR
o call +49 (0)30 258 10 35 0
▪ from 08:00 AM – 9:00 PM on Mondays – Fridays
▪ from 08:00 AM– 08:00 PM on Saturdays
▪ from 10:00 AM – 8:00 PM on Sundays

Does the dinner price include beverages?

No, drinks must be paid for separately.

Who are the musicians of the Berlin Residence Orchestra?

You can learn about our orchestra members here.

Does the orchestra play period instruments?

No, our orchestra members do not play on period instruments.

What is the event schedule?

3:30 – 4:00 PM: recommended start time for the self-guided audio tour of the Old Palace. The tour lasts approximately 90 minutes; final admission is at 5:00 PM.
o 5:30 PM: doors open for dinner
o 6:00 PM: dinner begins
o 7:30 PM: the doors open for the concert
o 8:00 PM the concert begins; the concert lasts 1 hour and 45 minutes
o 8:45 – 9:00 PM: intermission
o 9:45 PM: concert ends.

How to find us and parking

How can I get to Charlottenburg Palace with public transit?
The following public transit lines will bring you to the Great Orangery:
o S-Bahn: Ring S41/S42 Westend (10 minutes by foot / 700 meters to the Great Orangery)
o U-Bahn: U7 Richard-Wagner-Platz (15 minutes by foot / 1 km to the Great Orangery)
o Bus: M45 or 309 to Klausenerplatz (3 minutes by foot / 200 meters to the Great Orangery)
More information about using the Berlin public transit system is available here.

Where can I park?

See map.

How can I get home after the performance?

You can access the following public transit lines from the Great Orangery:
o S-Bahn: Ring S41/S42 Westend (10 minutes by foot / 700 meters from the Great Orangery)
o U-Bahn: U7 Richard-Wagner-Platz (15 minutes by foot / 1 km from the Great Orangery)
o Bus: M45 or 309 to Klausenerplatz (3 minutes by foot / 200 meters from the Great Orangery)
More information about using the Berlin public transit system is available here.
In addition, there is a taxi stand on Spandauer Damm across from house number 17 (map), or you can call a taxi: +49 (0)30 20 20 20.

Is the location wheelchair accessible?

The Great Orangery is wheelchair accessible. The White Hall in the New Wing is not wheelchair accessible. For more information regarding wheel accessibility at Charlottenburg Palace, please look here.
Please note that for concerts in the New Wing, there is a 6-minute walk (400 meters) between the dinner venue (former Theater / Museum) and the concert venue.

Is there a dress code for guests at the Berlin Residence Concerts?

We have a wide variety of guests at the Berlin Residence Concerts. Some are tourists who have been out exploring all day, and they tend to dress informally. Some are locals who are celebrating special occasions, and they tend to dress quite formally. Of course, when visiting a royal palace it is fun to dress up – but wear what makes sense for you!

What is the event schedule?

o 3:30 – 4:00 PM: recommended start time for the self-guided audio tour of the Old Palace. The tour lasts approximately 90 minutes; final admission is at 5:00 PM.
o 5:30 PM: doors open for dinner
o 6:00 PM: dinner begins
o 7:30 PM: the doors open for the concert (dinner guests have reserved seats for the concert)
o 8:00 PM the concert begins; the concert lasts 1 hour and 45 minutes
o 8:45 – 9:00 PM: intermission
o 9:45 PM: concert ends.

Can I buy tickets at the door?

Yes, if there are tickets available you can purchase them at the door. For concerts, this is usually (but not always!) possible. For dinner, however, we recommend purchasing your tickets in advance, as we often sell out.

May I take photos or film during the concert?

No, taking photos or filming is not allowed during the concert.

How much does the coat-check cost?

The coat-check costs 1 €.

I lost something when attending a concert, how can I get it back?

All lost items will be held at the Small Orangery (Orangerie Berlin GmbH, Spandauer Damm 22, 14059 Berlin). To inquire about an item, please call +49 (0)30 258 10 35 01.