Measures for Hygiene and Protection
We look forward to welcoming you again to the Berlin Residence Concerts. On this page we have summarized the most important information about your concert visit. The page is regularly updated by us in accordance with the currently available resolutions by the Berlin Senate. Please note that the provisions in the hygiene rules can change at short notice before the start of the event.
The Berlin Senate does not currently specify any hygiene measures for attending an event. Nevertheless, we maintain certain hygiene measures in our house to protect your health and ours.
Admission to our concerts
Please only come to our concerts if you are healthy. If there are signs of a respiratory infection or fever, we ask you to stay at home. We ask for your understanding.
We continue to recommend wearing an FFP2 mask when visiting our events, which you can remove at your seat.
According to the current hygiene framework concept of the Berlin Senate, all seats in the hall may be occupied. Since the health of our guests is very important to us, we have voluntarily decided to have seating at a distance.
We recommend wearing an FFP2 mask that you can remove at your seat.
Please follow the generally applicable hygiene standards:
- Please always sneeze and cough into the crook of your arm
- Please wash and disinfect hands before and after each interaction. Hand disinfectants are provided for you
All surfaces are regularly disinfected by us.
Box Office & Ticketing
How does the box office work and can I buy tickets on location before the concert?
Tickets for the Berliner Residence Concerts can be obtained as per usual; in our web shop, by phoning 030 258 10 35 0 (Mo – Fr 08:00 – 18:00) and at the box office up to 30 minutes before concert begin.
What happens with my tickets if a concert is cancelled?
If a concert must be cancelled for reasons relating to COVID, you will be able to swap tickets bought over our web-shop or hotline for no extra charge. Please inform us of your booking number and the alternative concert you wish to visit.
Gladly will we carry out the booking change free of charge and ensure the new tickets reach you in a contact free manner. You can reach us under firstname.lastname@example.org or 030 258 10 34 01
If you purchased your tickets from a third-party provider, we ask that you contact them directly to change your booking.
Can I change my booking in case of illness?
Yes, we have changed our requirements for rebooking to address the exceptional current circumstances. Should you feel ill or have another reason to no longer wish to attend one of our concerts, we will swap any tickets already purchased through our web-shop or hotline for an alternative concert or a voucher.
Important: Please contact us before the concert with your booking number, either by phoning our Tickethotline 030-2581035-0 or via E-Mail email@example.com
Should you have purchased tickets through a third party, we request that you contact them directly.
In what circumstances would guests not be allowed to attend?
Please ensure you stay at home if you experience symptoms such as a dry cough, throat ache, loss of taste or smell, difficulty breathing, body aches, fever, nausea, vomiting, diarrhoea or if you had contact with a COVID-19 patient in the last 14 days. Entry to our venues can not be permitted in these cases.
We understand the current situation is full of uncertainty. Therefore, do not hesitate to contact us with questions or if anything is unclear to you.